Customer story
Manual support reduced. Capacity returned. Results measured.
7Krave is a live production marketplace. XYZGent automated complex customer support flows that used to require manual intervention.
“XYZGent enabled us to automate complex customer support flows that used to require manual intervention. It increased our team's efficiency by 40% in just two months.”
Rory White · CEO, 7Krave
40%
efficiency gain in 2 months
Live
in production on a marketplace
Support
flows that used to need manual intervention
The process
Customer support on a live marketplace mixes order status, shipping exceptions, policy questions, and edge cases that still need a person. 7Krave used XYZGent Studio to model those flows, connect the systems involved, and keep human review on the decisions that matter.
The result was not a chatbot demo. It was production support work moving without another manual queue, with a 40% efficiency gain measured in two months.
One critical process. One governed pilot. Measurable impact.
Bring us the workflow slowing your operation down. We will help map the systems, controls, and agent design required to move it into production.